Frequently Asked Questions

Common values, business norms and language exist in the Philippines. The business and education system is based on the Western model, which means that staff can naturally fit into your business’s established operating rhythm.

English is recognised as a national language in the Philippines, and the country ranks 22nd on the global EF English Proficiency Index.

Our average time to fill a role from posting the position online to having a candidate sign the contract is approximately 20 days. The timeline is dependent on several factors, and we will provide you with an estimated time frame in any initial consultation.

There is also a standard 4-week notice period that may apply to a candidate.

Once we have refined the position description that meets your specific needs, we apply a robust internal framework to screen and select candidates to meet your business needs. All staff undergo full background and education verification checks.

We offer an ‘open book’ pricing model with a fixed managed service fee. This means that before any offer is finalised, you are provided with a final itemised quote for approval outlining in detail the components that make up your monthly cost.

Clients are invoiced in their preferred currency (USD, AUD, GBP, EUR or CAD) monthly. We bill one month in advance, and any ‘advance’ wages held are credited to a final invoice when the agreement ends.

Yes, all full-time staff are required to serve a six-month probationary period as standard. As the probationary period comes to an end, we will request a full performance evaluation before the staff member transitions to permanent full-time.

Rest assured, we will be working closely with you and the staff member through the initial months.

Our goal is to recruit a staff member who meets the requirements of the position description refined by you. We aim to support your business with staff who have the fundamental skills to execute the role. There is always an element of training required; however, this focuses on your internal processes and procedures.

Yes, we run a full background check, including obtaining references and verifying any degree or certification that is a requirement of the role.

Once we have refined the position description that meets your specific needs, we apply a robust internal framework to screen and select candidates to meet your business needs. All staff undergo full background and education verification checks.

Once we have refined the position description that meets your specific needs, we apply a robust internal framework to screen and select candidates to meet your business needs. All staff undergo full background and education verification checks.

We have a comprehensive security posture in place, which is backed by our Intune and Azure environments and 24/7 threat detection systems.

Our Philippine entity is SOC 2, ISO 27001 & GDPR compliant. So you can have peace of mind knowing we are externally benchmarked against the highest security standards.

Yes, this is included as part of our service. All staff are provided with a laptop, headset, mouse, and keyboard as standard. Additional screens can be provided for a one-off cost, and specialist equipment can be sourced; however, this carries additional charges.

Yes, if you would like to supply assets, this can be accommodated. You will need to either provide the assets, or we can provide you with quotes to source the assets to meet your needs.

These assets are tagged and tracked in our asset management system; they can be reallocated in the event of staff members leaving/joining or shipped back to your office if required.

Shipping & Insurance costs are the responsibility of the client.

The choice is yours, we offer three types of ‘work set up’, in office, hybrid and remote. All have their different benefits, and we will guide you through what set-up might best suit your needs.

BOS runs an embedded resourcing model, meaning that our clients maintain full control of the day-to-day management of the staff. If additional support is required to address any challenges or concerns, the OBS team is ready to step in where required.

All of the tools you would expect are great ways to communicate with your team; Zoom, Slack, MS Teams, and WhatsApp are all great options.

The BOS team is here to help. We can discuss any concerns you may have and provide support and coaching to ensure that everything remains on track.

The Staff work your time zone. The exception to this is if your business needs require after-hours or out-of-hours support. You nominate the preferred shift time of staff before recruitment commences.