Team Management & Support
What time zone do the staff work in?
The Staff work your time zone. The exception to this is if your business needs require after-hours or out-of-hours support. You nominate the preferred shift time of staff before recruitment commences.
What happens if I have concerns about the staff?
The BOS team is here to help. We can discuss any concerns you may have and provide support and coaching to ensure that everything remains on track.
How do I communicate with my staff?
All of the tools you would expect are great ways to communicate with your team; Zoom, Slack, MS Teams, and WhatsApp are all great options.
Who manages the staff?
BOS runs an embedded resourcing model, meaning that our clients maintain full control of the day-to-day management of the staff. If additional support is required to address any challenges or concerns, the OBS team is ready to step in where...