Latest industry insights

Outsourcing involves contracting external providers to handle business processes, offering cost savings of 50-70% compared to in-house operations Business Process Outsourcing (BPO) covers everything from customer service to finanace, back office administration, recruitment, operations, development and technical support Successful outsourcing...

Running an insurance business is a balancing act. Insurance brokers often juggle relationships, policy management, claims processing, and compliance — all while trying to grow their business. But what happens when the juggling act becomes unsustainable? Broker business owners are...

From 26 August 2025, Australia’s Right to Disconnect laws officially apply to small businesses, including those in professional services [1]. While the intent is to protect employee well-being, the implications for small business owners may be significant and potentially disruptive....

Victoria is poised to become the first Australian state to legislate the right to work from home (WFH), setting a precedent that could influence national policy and reshape employment models across the country. Premier Jacinta Allan’s proposed legislation would guarantee...

In June 2025, a significant decision by the Fair Work Commission (FWC) highlighted some key considerations related to enterprise agreements, independent contractors, and individuals undertaking remote work, particularly those offshore. Joanna Pascua, a Filipino paralegal working remotely for an Australian...

Insurance operations outsourcing helps reduce costs and increase efficiency. It can also present challenges. This article looks at the benefits and drawbacks to help insurance businesses make an informed decision. Outsourcing insurance operations can lead to significant cost savings and...

Businesses of all types are becoming more interested in the role a Virtual Assistant (VA) can play in growth. The term VA (Virtual Assistant) is becoming more popular, however, it is a broad term. In short, it is a catch-all for an...

Scaling a business is difficult. Business growth comes with a number of challenges, key among these is the hiring of staff. Outsourcing and Subcontracting are two options to consider when growth is the objective. While these terms may seem to...

In the world of mortgages scaling a business is no easy feat. For GV Mortgage Brokers, the challenge of expanding operations while maintaining efficiency and quality was a significant barrier. By Partnering with OBS, a specialist financial services outsourcing partner,...

While this expansion brings exciting prospects for growth and collaboration, it also poses distinctive challenges, especially in nurturing a positive workplace culture across diverse countries and time zones. In this blog post, we’ll explore strategies to foster unity and inclusivity...